Privacy policy

Last updated: February 24, 2026

At Stellaire, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Stellaire ("we", "us", "company") collect, use, store, share, and protect information when you visit stellaire.in, place an order, communicate with us, or otherwise use our services (together, the “Services”). By using our Services, you confirm that you have read and understood this Privacy Policy.

What Is Personal Information?

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so it cannot reasonably be used to identify you.

Information We Collect

Depending on how you interact with our Services, we may collect the following categories:

A. Contact & Identity Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address

B. Order & Transaction Information

  • Products you view, add to cart, add to wishlist (if enabled), or purchase
  • Order history, order value, discounts used, and refunds/exchanges (if applicable)
  • Delivery status and shipping updates
  • Customer support history related to your orders

C. Payment Information

Payments are processed through secure third-party payment gateways (for example, Razorpay) and other certified partners.

  • We may receive payment confirmation, transaction ID, payment status, and limited billing details.
  • We do not store or have access to your full card number, CVV, or complete banking credentials. Those are handled directly by the payment gateway.

D. Account Information (If Accounts Are Enabled)

If our store allows account creation, we may collect:

  • Name, email, phone
  • Password (stored securely by Shopify / platform tools, not visible to us in plain text)
  • Address book and preferences

If you do not create an account, we still process necessary information to fulfill your order.

E. Communications

  • Information you provide when contacting us via email, WhatsApp, Instagram, facebook, contact forms, or customer support tools
  • Any attachments you send (for example, images for support inquiries)

F. Device, Browser & Technical Information

When you visit our website, we may automatically receive:

  • IP address
  • Device type, browser type, operating system
  • Date/time of visit, referring pages, pages viewed, clicks, and time spent
  • Approximate location derived from IP (city/state level)

G. Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Keep items in your cart
  • Remember preferences
  • Enable checkout and security features
  • Measure performance and improve the site
  • Support advertising and remarketing (if enabled)

Where We Get Your Information From

We collect personal information from:

  1. Directly from you (when you order, contact us, subscribe, or fill forms)
  2. Automatically from your device (cookies, logs, analytics)
  3. Our service providers (payment gateways, courier partners, analytics tools)
  4. Marketing/advertising partners (only if enabled and only as permitted by law)

How We Use Your Information

We use your personal information for the following purposes:

A. To Provide and Operate the Services

  • Create and process orders
  • Confirm payments and prevent failed transactions
  • Ship products and provide tracking updates
  • Handle returns, refunds, replacements, or exchanges (as per our policies)
  • Provide customer support and respond to requests

B. To Improve Our Website and Customer Experience

  • Understand how visitors use our website
  • Improve product listings, navigation, and overall shopping experience
  • Fix errors and improve site performance

C. Marketing & Promotional Communication (If You Choose)

  • Send updates, offers, and new product announcements via email/SMS/WhatsApp
  • Show relevant ads on platforms like Google, Meta, etc. (if enabled)

You can opt out of promotional emails at any time by using the unsubscribe link or by contacting us.

D. Security & Fraud Prevention

  • Detect and prevent suspicious or fraudulent activity
  • Secure our website, customers, and payments
  • Protect our business and customers from misuse

E. Legal & Compliance

  • Maintain records required by applicable laws (for example, accounting/tax requirements)
  • Respond to valid legal requests
  • Enforce our terms and protect our legal rights

When We Share Your Information

We may share personal information only when necessary to run our store and deliver services:

A. Shopify / Store Platform

Stellaire.in is hosted by Shopify, which provides our e-commerce infrastructure (storefront, checkout, order management). Information you provide may be processed by Shopify to operate and improve the Services. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

B. Payment Processing Partners

We share necessary data with payment processors (for example, Razorpay) to:

  • Process payments
  • Confirm transactions
  • Prevent fraud

C. Shipping & Fulfillment Partners

We share shipping details (name, phone, address, order details) with delivery partners to deliver your order.

D. Customer Support & IT Tools

We may use support systems or IT service providers to manage customer requests, emails, and store operations.

E. Advertising & Analytics Partners (If Enabled)

If we run ads/analytics, we may share limited data (often via cookies/pixels) to:

  • Measure ad performance
  • Show you relevant ads
  • Improve marketing efficiency

F. Business Transfers / Legal Requirements

We may share information:

  • If required by law, regulation, or legal process
  • To protect rights, safety, and prevent misuse
  • During business restructuring (rare)

We do not sell your personal information as a business practice.

Made-to-Order / Production Partners

All of the Stellaire products are printed or produced after purchase. In those cases, we may share limited order details with production partners only to manufacture and deliver your order. These partners are expected to use your data only for fulfillment.

Cookies, Analytics & Advertising

Stellaire.in uses cookies and analytics tools to improve your experience.
You may manage cookie preferences through your browser settings. Cookies are small files stored on your device. We use them to:

  • Keep your cart active and enable checkout
  • Remember language/preferences (if enabled)
  • Prevent fraud and improve security
  • Understand traffic and website performance
  • Support marketing and remarketing (if enabled)

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect site functions (cart/checkout/availability). If we use third-party tools (e.g., Google Analytics, Meta Pixel), those providers may set their own cookies subject to their policies.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including SSL encryption on our site. Please avoid sharing sensitive information through unsecured channels.

Data Retention

We keep personal information only as long as necessary for:

  • Order fulfillment and customer support
  • Recordkeeping for legal/tax purposes
  • Fraud prevention and dispute handling

When no longer needed, we delete or anonymize the data where reasonably possible.

Your Rights & Choices

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete certain information (where legally possible)
  • Opt out of marketing messages

To make a request, email us at support@stellaire.in
We may need to verify your identity before processing requests.

Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, contact us and we will take appropriate steps.

International Processing

Shopify and some service providers may process information on secure servers located outside India. We take reasonable steps to ensure appropriate safeguards are in place with service providers we use.

Compliance With Indian Laws

We process personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and related rules.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at,

Customer Support :
Phone: +91 9501301857
Email: support@stellaire.in
Contact Form:Here

Customer Service Hours:Monday to Friday: 9 AM to 7 PM
Time Zone: (GMT+05:30) Inxdia Standard Time
Response Time: We typically respond within 1 business day.